HELP
Practical answers,
in plain language.
From profiles and Collector Book to payments and opportunities, the details should be easy to understand before you commit.
What is included free?
A public artist profile, artwork pages, public enquiries and a private Collector Book for up to 20 relationships, plus supporting tools for pricing, biographies, QR codes, labels and opportunities.
Can I use SOOMI with Instagram, galleries or my own website?
Yes. SOOMI is designed to work alongside the channels and relationships you already use. It gives every artwork enquiry and collector relationship one organised home.
What is Collector Book?
Collector Book is SOOMI’s private contact and follow-up system. It helps you remember collectors, enquiries, artwork interests, notes and next steps. Every plan includes it; the relationship allowance grows with paid plans.
What happens if my free account is inactive?
After 90 inactive days we email the account address with the deletion date. Sign in to cancel deletion automatically. If the account reaches 100 inactive days, its login and public profile are removed and personal profile data is erased or anonymised. Active paid memberships are excluded.
What do the badges mean?
SOOMI+ is an active-membership badge. The separate red SOOMI Ambassador badge is earned through the referral milestone. Neither badge authenticates artworks, guarantees fulfilment or buys ranking.
Will SOOMI find buyers for me?
SOOMI is not a marketplace and does not promise buyers. It helps you present your work, remember collector relationships and handle a direct sale professionally.
When do I get paid?
Artwork payments are direct charges on the artist’s connected Stripe account. Stripe and the artist’s account settings control balance availability, reserves and payout timing; SOOMI does not hold proceeds or release a later transfer.
Can a visitor enquire without an account?
Yes. A visitor can send their name, email and message directly from a published artwork page without creating a SOOMI account.
Can a buyer pay without an account?
Yes. A published SOOMI payment page supports secure guest checkout and identifies the artist as seller.
How are open calls checked?
SOOMI reviews the organiser’s own page, confirms that applying is free and requires at least 15 days before the deadline. The list is refreshed monthly and late entries are removed daily.
Still need help? Contact the SOOMI team.